Good tradespeople shouldn’t lose work because they were busy working.

Why we started

Contractors and home-service businesses do work people genuinely depend on: heat in winter, water that stays in the pipes, a roof that keeps the rain out. Yet many of the best operators lose jobs every week for a reason that has nothing to do with the quality of their work. They were on a ladder, under a sink or driving between jobs when a new customer called, and that customer called someone else.

The tools to fix this now exist. Automated receptionists can answer in your name, book on your calendar and pass the job along to your team. But adopting new software is one more job on a full plate. We started Reboundpoint to close that gap: we set the system up around your business, keep it working and stay on the other end of the phone when you need us.

What we focus on

We work only with contractors and home-service businesses. That focus lets us speak your language, set up the right questions for your trade and understand that a no-heat call in January is different from a request for a quote.

How we work

• Outcomes over features. We care about calls answered, jobs booked and invoices paid, not how many buttons the software has.
• Honest about limits. We’ll tell you what the system does well and what it doesn’t, before you buy.
• One point of contact. You deal with us for setup, billing and support. No ticket queues with strangers.
• Simple to start. We do the setup work so you don’t have to learn another tool on your weekend.

The technology behind it

Our service is delivered on a third-party software platform, a platform built for answering calls, booking, dispatch and payments for service businesses. Reboundpoint is an independent company: we sell, configure and support the service, and we’re responsible for your experience as a customer.